As many people know, Harvard likes case-based study. While I am not sure I would want an entire degree taught/learned this way - I really enjoyed it. Putting a case under a microscope provides an opportunity to see the practical application of theory. As I was sitting back in a class on evaluation and measurements, I began to think about something we like to do in libraries - use cases as the rule. "Oh, we tried that once - it didn't work, it will never work" "I had a customer say he missed seeing books, in the renovation we need to move all the books to the front" "X got missed on Monday, this is clearly a serious problem and must be addressed with the Director" This kind of 'case-based' management happens a lot. But here is what we don't do - we don't look at the context, analyze the entire situation, and apply consistent framework of evaluation. So, I have always strongly resisted using single cases as a method for making decisions, and I still think it has a tendency to be a bad approach when not used as an academic exercise; however - maybe there is something to using cases. I do love being wrong on these things (no really - I like being wrong on this kind of stuff! It means there is a chance for me, and a whole new perspective to keep in mind).
Note: there is going to be more on the vision thing soon. After some great dissenting comments and a conversation with my director about this - my mind is still focused on this.